Privacy Policy
Welcome to SOIN, a social inclusion platform designed to reduce loneliness and foster community engagement. This Privacy Policy explains how SOIN collects, uses, shares, and protects your personal data. We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, month and year of birth, and other personal details you provide during registration or profile creation.
- Usage Data: Information about how you use SOIN, including your interactions with other users, groups, and organisations.
- Location Data: Information about your geographical location, when you enable location services on your device.
- Technical Data: IP address, browser type, device type, and operating system used to access SOIN.
- Communication Data: Records of your communications with us, including support inquiries and feedback.
2. How We Use Your Information
We use your information to:
- Provide Services: Records of your communications with us, including support inquiries and feedback.
- Improve User Experience: Analyse usage patterns to enhance our platform and develop new features.
- Communicate With You: Send you updates and notifications related to your activities on SOIN.
- Ensure Safty: Monitor user activity to prevent misuse, fraud, and other harmful behaviours.
- Legal Compliance: Comply with legal obligations, respond to lawful requests from public authorities, and enforce our Terms of Service.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party providers who help us operate and maintain SOIN, such as hosting services, customer support, and analytics.
- Partner Organisations: Trusted partners, including NHS Trusts, that collaborate with us to deliver services. Your data will only be shared with partners if it is necessary for the service and if appropriate safeguards are in place.
- Legal Obligations: Authorities or other third parties when required by law or in response to legal processes.
4. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:
- Encription: Data encryption during transmission and at rest.
- Access Controls: Restricted access to personal data based on the principle of least privilege.
- Regular Security Audits: Periodic audits to assess and enhance our security measures.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal data and obtain a copy.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain exceptions.
- Objection: Object to processing your data based on legitimate interests or direct marketing.
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us at info@soinconnect.com
7. Changes To This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the SOIN platform or via email. Please review this policy periodically for any updates.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@soinconnect.com
Thank you for trusting SOIN with your personal information. We are committed to protecting your privacy and providing a safe and enjoyable experience.
Welcome to SOIN, a social inclusion platform designed to reduce loneliness and foster community engagement. This Privacy Policy explains how SOIN collects, uses, shares, and protects your personal data. We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
1. Information We Collect
We collect the following types of information:
· Personal Information: Name, email address, phone number, month and year of birth, and other personal details you provide during registration or profile creation.
· Usage Data: Information about how you use SOIN, including your interactions with other users, groups, and organisations.
· Location Data: Information about your geographical location, when you enable location services on your device.
· Technical Data: IP address, browser type, device type, and operating system used to access SOIN.
· Communication Data: Records of your communications with us, including support inquiries and feedback.
2. How We Use Your Information
We use your information to:
· Provide Services: Facilitate your participation in social inclusion activities, including connecting you with groups and organisations in your community.
· Improve User Experience: Analyse usage patterns to enhance our platform and develop new features.
· Communicate with You: Send you updates and notifications related to your activities on SOIN.
· Ensure Safety: Monitor user activity to prevent misuse, fraud, and other harmful behaviours.
· Legal Compliance: Comply with legal obligations, respond to lawful requests from public authorities, and enforce our Terms of Service.
3. Sharing Your Information
We may share your information with:
· Service Providers: Third-party providers who help us operate and maintain SOIN, such as hosting services, customer support, and analytics.
· Partner Organisations: Trusted partners, including NHS Trusts, that collaborate with us to deliver services. Your data will only be shared with partners if it is necessary for the service and if appropriate safeguards are in place.
· Legal Obligations: Authorities or other third parties when required by law or in response to legal processes.
4. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:
· Encryption: Data encryption during transmission and at rest.
· Access Controls: Restricted access to personal data based on the principle of least privilege.
· Regular Security Audits: Periodic audits to assess and enhance our security measures.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights
You have the following rights regarding your personal data:
· Access: Request access to your personal data and obtain a copy.
· Correction: Request correction of any inaccurate or incomplete data.
· Deletion: Request deletion of your personal data, subject to certain exceptions.
· Objection: Object to processing your data based on legitimate interests or direct marketing.
· Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us at info@soinconnect.con.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the SOIN platform or via email. Please review this policy periodically for any updates.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@soinconnect.con.